Owen Sound Heating & Cooling ("we," "us," or "our"): protecting your personal information is a responsibility we take seriously. Whether you are browsing these pages or submitting a service request, this policy explains, in plain language, what we collect, the reasons behind each use, the safeguards in place, and how you can stay in control of your details.
Information We Collect
If you contact us for a quote, we collect the basics: who you are and how to reach you. That means your name, telephone number, and email, plus the service address and a few lines about what you need, such as a repair, an installation, or routine maintenance.
Ways Your Information Is Used
Everything you share serves a practical purpose connected to your request. A phone number lets us call you back, an email carries your quote and appointment confirmation, and the service address tells our technicians where to go. Beyond delivering and scheduling the work, your information stays idle rather than being put to other uses.
Keeping Your Information Secure
Safeguards are applied at every stage. We maintain appropriate technical and organizational measures around the information we hold, limit access to the small circle of people involved in your service, and dispose of records responsibly once they are no longer required. Selling personal information plays no part in what we do.
How Cookies Work Here
Cookies are small text files placed on your device when you visit. On this website they serve humble purposes: keeping the site operational, smoothing your navigation, and supporting the measurement of site usage. Should you prefer to refuse them, most browsers offer controls for clearing or declining cookies, with the trade-off that certain conveniences may disappear.
Analytics and Your Privacy
Site improvement starts with listening, and analytics is how a website listens. We rely on privacy-friendly tools that report overall patterns, such as traffic levels and popular content, without building profiles of individual people. You are a visitor to us, not a data point to be tracked across the internet.
Your Choices
Should you change your mind about the information you shared, the door is open. Contact us using the details below to review what we hold, request corrections, ask for deletion, or opt out of future messages. We treat every such request seriously and confirm once the change has been carried out.
Contact Us
We would rather hear from you than leave you wondering. If any part of this policy is unclear, or if you want to exercise the choices described above, our team is available through the following contact details:
Owen Sound Heating & Cooling
Email: [email protected]
Owen Sound, ON